Shipping Policy

At Pixel Trove, we work hard to make sure your orders arrive quickly and securely. Please review our shipping policy below.

Shipping Locations
We ship across the United Kingdom and to selected international destinations, which are shown at checkout. If your country is not listed, please contact us before placing an order.

Processing Time
Orders are prepared within 1–2 business days, excluding weekends and holidays. Orders placed after 3 PM are handled the next business day.

Delivery Time & Methods
United Kingdom: Standard Delivery 2–5 business days, Express Delivery 1–2 business days (extra cost applies).
International: Delivery times vary by region, usually 7–14 business days. Please note that peak seasons or external delays may extend shipping times.

Shipping Fees
Shipping charges are calculated at checkout based on destination and delivery method. Free shipping may be available on qualifying promotions.

Order Tracking
When your order is shipped, you will receive a confirmation email with tracking details, if available.

Customs & Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.

Lost or Damaged Shipments
If your package is lost or arrives damaged, contact us immediately at info@pixeltrove.uk so we can help with a claim or arrange a replacement or refund.

Address Accuracy
Please double-check your shipping details before completing checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Contact Us
For any questions about shipping, you can reach us at:
📧 Email: info@pixeltrove.uk
📞 Phone: +44 203 815 9274